Overview

WiiM music streamers have two different MAC addresses, one for Wi‑Fi and one for Ethernet. If the incorrect MAC address is entered in the RTI driver settings, the driver will fail to communicate with the device.

A common mistake occurs when using RTI device discovery or a third‑party IP scanner. The MAC address displayed for the WiiM player in these tools may not be the correct MAC address required by the RTI driver. Entering this MAC address can result in communication failures between the RTI driver and the WiiM device.

1. Open the WiiM app. Navigate to the Devices tab and select the cogwheel (settings icon) next to the desired player.

  

2.  Select Device Info. (Arrow Right)

3. Locate the MAC Address field and select the Copy button to the right of the address.

 

4. Paste the copied MAC address into the RTI driver properties within Integration Designer.

 

Once the correct MAC address is entered, the WiiM music streamer should operate normally with the RTI control system.

If the WiiM music streamer is switched between Ethernet and Wi‑Fi, some routers may temporarily retain the previous MAC address association. This can cause the device to appear offline or prevent proper communication with the RTI driver.

• Power cycle the WiiM music streamer.

• Reboot the network router.

• Verify the correct MAC address is entered in the RTI driver settings after the network change. After the router and device refresh their network information, communication should be restored.